Supporting your users day in and day out
Supporting your cloud deployments and modern cloud based application environments require different technical skillsets and knowledge of how modern application workloads run and perform to provide a superior experience for your business and customer users.
Your users will get dedicated and superior care and support with our team of support and maintenance staff. We provide these services by focusing on well-documented SOPs (Standard Operating Procedures) and clearly defined User SLAs to make sure our teams are successfully resolving support and maintenance incidents as quickly as possible with proper root cause analysis and knowledge of our IT environment
Specifically we provide outstanding support & maintenance capability in three ways:,
- Level 1, 2, and 3 support that can easily scale to support different cloud infrastructure environments and application user experience levels.
- The dotSolved approach to supporting & maintaining your cloud infrastructure services allows for the operational and staffing needs based on your business criticality.
- As your cloud infrastructure scales up and down you can leverage dotSolved for your immediate support and staffing level requirements.