ERP Support Services

dotSolved offers a managed service model in which the clients outsource their overall management and operation of the support systems to dotSolved managed services. In this model, dotSolved will take over the tasks of management, supervision and maintenance of the overall organization's project, thus enabling you to expand your capabilities without capital investments.

dotSolved ERP Managed Services include:
  • Complete ERP systems and operations management (On-Premises or Cloud)
  • Remote Administration
  • System Administration Support
  • Quality Assurance

 

Complete ERP systems and operations management

ERP is a critical Enterprise Software system that helps manage financials, accounting and human resources. dotSolved has extensive experience and deep knowledge to manage your entire ERP systems, end-to-end at a lower cost than doing it yourself.

 

Remote Administration Services

Remote Administration Services enable your IT organization to focus on your core business priorities and let us administer and manage the support and maintenance of your ERP systems.

Our Support services include:
  • 24/7 Monitoring
  • Emergency/oncall Support
  • Week end Support
  • Hourly support
  • Temporary Resource Support
  • Resource at on-site

Our Remote Data Services Includes: 

Remote Operating System Servcies

  • OS Selection
  • 32bit/64bit
  • Installation & Configuration
  • OS Migration and Upgrades
  • Patch Management
  • Mail Server Configuration
  • Web Server/FTP Configuration
  • Performance Tuning

Remote SQL SERVER Services

  • Installation
  • Mirroring
  • Windows clusters
  • Log Shipping
  • Third Party Replication
  • Data Migration
  • Space Management and Capacity Planning
  • SQL Server Backup and Restore

Remote Sybase Services

  • Sybase Installation
  • Upgarde/Migration
  • Performance Tuning
  • Monitoring
  • Conversion from other DB to Sybase

Remote Storage Services


SAN switches (Brocade/Mcdata, Cisco)

  • Design, plan for SAN implementation.
  • SAN migration/Upgrade changes from Legacy to new SAN fabrics.
  • Zoning/Configuration changes for new devices, SAN inventory maintenance & Updates.
  • Planning & Execution of SAN firmware upgrades.
  • Health checks, vendor co-ordination for HW issues. 

SAN Storages (IBM, HP & Netapp storages)

  • Implementation of SAN, NAS storage & Provision of storage for the servers.
  • Planning and Execution of SAN storage migration from legacy to new Storage.
  • Planning and Execution of the firmware upgrades of SAN storages with HW vendors.
  • Handling Replication tasks for local and Cross site replications.
  • HP Business Copy, Continuous Access, IBM Flash Copy, Metro Mirror Global Mirror, Netapp Snapshot, Snap mirror etc …
  • Health checks, vendor co-ordination for HW issues

Remote Oracle-Ebiz Services

  • E-Business Suite Installation 11i/R12 single/Multi node
  • Load balancing Web/Forms Services PCP Configuration
  • Upgrade from 11.5.x to 12.1.3
  • Patch (Analyse,Track, Apply)
  • Workflow Mailer
  • Cloning muti-node to single-node
  • Integration of Apps with 10g AS
  • Cloning for integrated environments
  • Integration with 3rd party LDAP services
  • Integrating e-biz with discoverer
  • Taxware suite Integration with E-Biz
  • Custom product setup
  • Backup and restore
  • Adding/Licensing New products
  • Sysadmin Activities
  • Concurrent program monitoring, tuning and troubleshooting
  • Install and Manage Weblogicserver

Remote Oracle Database Services

  • Database Sizing and design
  • Database Installation
  • Configuration
  • Upgrade from 8.1.x, 9.0.x, 10.1.x to 11gR2
  • RAC and Extended RAC
  • ASM Implementation
  • Single node RAC
  • Performance Tuning
  • Clone of DB from active/running database (11g)
  • Monitor using Manual scripts/EM
  • EM Grid configuration
  • Standby/Data guard
  • Golden gate/Streams for replication
  • Backup and restore/recover
  • Securing Database
  • Data Compression

 

Quality Assurance

dotSolved offers comprehensive testing services for the complete suite of packaged applications. We ensure the alignment of the testing objectives and scope with or customer's business objectives. To return maximum ROI on the testing investment, we use on-site and off-shore resources, dotSolved can ensure that optimal service levels are provided at minimal cost.

Our services include:
  • QA Planning
  • Test Script development
  • Test Execution
  • Bug Entry and Resolution
  • Continued Support

 

Security Services

Securing your customer, supplier and other transactional data is critical in the digital era. With our skilled security engineers and analysts, dotSolved can help secure and monitor your security environment at different levels of your layered infrastructure.

dotSolved Security Services include:
  • Database penetration testing 
  • Database & ERP vulnerability assessment
  • Auditing privileged users activity monitoring
  • Data encryption and data privacy
  • Identity Management

Database Technologies that we can Secure include:

  • Oracle Database
  • MS SQL Server
  • MySQL
  • DB2
  • Teradata
  • Oracle EBS
  • Peoplesoft
  • JD Edwards
  • SAP
  • NetSuite
  • Microsoft Dynamics

 

System Administration Support

dotSolved provides Level 1, Level 2 and Level 3 support for global operations using resources that are on-site, off-site or off-shore. This arrangement enables just-in-time cost effective support for Oracle, Linux (UNIX), and Microsoft Windows.