dotSolved designs cross-platform AI agents that coordinate workflows across ERP, CRM, and operational systems leveraging native orchestration.

The Enterprise Challenge

The gap between Cross-Platform processes and AI execution

The gap between  Cross-Platform processes and AI execution The gap between  Cross-Platform processes and AI execution

Lead-to-cash, procure-to-pay, service resolution, supplier collaboration rarely live inside a single system. They move across ERP, CRM, workflow tools, data platforms, and operational applications.

Yet most AI initiatives remain confined to individual platforms, limiting their ability to coordinate execution across systems. Without cross-platform orchestration, AI improves isolated tasks while the overall process remains fragmented.

Our approach

Leveraging orchestration within your existing platforms

We leverage the orchestration and automation capabilities already built into your enterprise platform ecosystem, enabling AI agents to operate across your technology landscape without adding new layers.

01

Reduced architectural disruption

By leveraging existing platform orchestration and automation capabilities, no additional layers or parallel systems are introduced

Reduced architectural disruption
Better alignment with governance and controls
02

Better alignment with governance and controls

Execution remains within existing platform environments, ensuring that established governance models, and audit mechanisms continue to apply.

03

Faster deployment and time to value

Building on native platform capabilities reduces the need for new infrastructure or reconfiguration, enabling quicker implementation and earlier operational impact.

Faster deployment and time to value
Tighter integration with enterprise platforms
04

Tighter integration with enterprise platforms

AI operates within and across existing systems, using their native integration and workflow capabilities rather than relying on external coordination layers.

05

Lower long-term complexity

Minimize maintenance overhead, reduce system dependencies, and simplify long-term management of enterprise workflows.

Lower long-term complexity
Cross-Platform Expertise

Designed for processes that span systems

  • Integration Architecture Integration Architecture
  • Rules and Logic Complexity Rules and Logic Complexity
  • Human-in-the-Loop Design Human-in-the-Loop Design
  • Data Trust and Validation Data Trust and Validation

Integration Architecture

Bridge systems that do not natively integrate, such as ERP, CRM, and operational platforms, using a mix of APIs, connectors, and interface-driven interactions.

  • Trigger actions as processes like campaign-to-cash move across platforms

  • Coordinate transitions to keep processes like order-to-cash progressing without handoffs

  • Interact across systems via APIs, connectors, and UI interfaces

  • Maintain continuity by carrying context and outcomes without a separate orchestration layer

Cross-Platform Expertise Cross-Platform Expertise

Rules and Logic Complexity

Encode transaction categories, thresholds, and multi-level authorization rules across systems and business units to ensure consistent decision-making.

  • Apply rules and thresholds as processes like procure-to-pay move across systems

  • Evaluate conditions to trigger approvals, validations, or next steps

  • Coordinate multi-level authorizations across business units without disruption

  • Ensure decision logic stays consistent and aligned with enterprise policies

Cross-Platform Expertise Cross-Platform Expertise

Human-in-the-Loop Design

Route failed transactions, policy exceptions, and non-standard scenarios with the necessary context, ensuring human intervention is applied where required.

  • Identify exceptions in processes like service resolution and route them for human review

  • Escalate failed transactions or policy deviations without disrupting flow

  • Support human decisions by surfacing relevant data and context across systems

  • Resume execution once human inputs are completed, maintaining continuity

Cross-Platform Expertise Cross-Platform Expertise

Data Trust and Validation

Validate master data for completeness and establish guardrails to ensure reliable execution across systems.

  • Validate cross-system data as processes like campaign-to-cash move between platforms

  • Detect missing or inconsistent data that could disrupt execution

  • Apply guardrails to prevent actions when required data conditions are unmet

  • Ensure decisions across systems rely on consistent, reliable data

Cross-Platform Expertise Cross-Platform Expertise
Why dotSolved

Built for Cross-System Execution

AI Deployment Expertise

AI Deployment Expertise

Deploying AI in real enterprise environments beyond isolated use cases.

Cross-Platform AI Execution

Cross-Platform AI Execution

Moving from standalone AI features to coordinated execution across systems.

Understanding Complexity

Understanding Complexity

Understanding how AI operates within complex enterprise environments.

Process Transformation Focus

Process Transformation Focus

Transforming business processes, not just implementing technology.

ERP and CRM Platform Depth

ERP and CRM Platform Depth

Deep understanding of ERP and CRM platforms.

Integration Expertise

Integration Expertise

Connecting systems, data, and workflows across enterprise environments.

Resources

See How We Deliver Measurable Results

  • Accelerating Month-end Close with Agentic Automation for a Global Food Delivery Giant Accelerating Month-end Close with Agentic Automation for a Global Food Delivery Giant
    CASE STUDY

    Accelerating Month-end Close with Agentic Automation for a Global Food Delivery Giant

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    Business Process Outsourcing For Industries

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    How to Scale your RPA (Robotic Process Automation) Program

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