About our client
A leading digital communications and community platform with tens of millions of daily active users partnered with dotSolved to stabilize and optimize its Oracle-based procurement and financial operations. With a rapidly scaling vendor ecosystem, the organization needed a stable, automated, and future-proof Oracle environment to support its continued growth.
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85%
Backlog cleared in 30 days
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45
Days to full stabilizationapprovals
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6
P2P process areas transformed
Business Challenges
A rapidly scaling vendor ecosystem exposed critical gaps across procurement, invoicing, spend visibility and system stability, putting Oracle at the centre of the problem.
- Fragmented procurement process with complex approval hierarchies, manual invoice processing, and limited user adoption of Oracle tools
- Invoices arriving after POs closed, causing manual follow-ups, delays, and poor invoice traceability
- Insufficient visibility into spend data, impacting accurate forecasting and budgeting
- Integration gaps causing delays, errors, and high operational effort across the P2P lifecycle
- Rising support ticket backlog and recurring system instability due to limited automation
- High-volume transactional data file loads causing significantly long MPA runtimes during period-end close
Our Solution
dotSolved stepped in with a comprehensive Oracle Managed Services engagement, addressing every layer of the challenge from procurement governance to period-end financial operations.
- Approval Hierarchy Redesign
Implemented Oracle best practices for requisition approvals with job-level and cost center-based hierarchies to simplify governance. - Automated Invoice Hold Resolution
Deployed automated Invoice Hold Resolution to streamline Correction Order creation, approval, and hold release. - Spend Visibility & Custom Dashboards
Rolled out standard and custom spend dashboards for enhanced visibility and planning. - Self-Service Procurement & Supplier Enablement
Enabled self-service procurement through Punchout catalogs, Oracle Business Network, and supplier portal onboarding. - System Stabilization
Stabilized the system in 45 days through performance fixes, integration tuning, and automation. - Period-End & MPA Optimization
Distributed transactional file loads across the month and staggered MPA runs to reduce volume and improve period-end performance.
Value Delivered
The result was a future-proof Oracle environment that eliminated inefficiencies, restored system stability and gave the business the visibility it needed to scale with confidence.
- Streamlined end-to-end procurement with reduced manual interventions and improved compliance
- Enhanced invoice processing speed, traceability, and accuracy through automation and standardized tracking
- Improved visibility into organizational spend, enabling better budgeting and supplier negotiations
- Established a future-proof, scalable procurement system aligned with Oracle Cloud best practices
- Cleared 85% of support ticket backlog in 30 days, significantly reducing new ticket inflow and boosting operational efficiency
- Improved MPA runtime efficiency and stabilized period-end processing with split file loads and staggered MPA runs
