BPO services infused with technology for
ENABLING HIGH VELOCITY GROWTH
Reinvent processes and operating models with data and automation
Leverage our scalable IT-enabled services to raise cash flow, cost savings, productivity, and revenue. Cutting across functional areas such as Finance and Accounting, HR Operations, Sales Operations and CRM, and Supply Chain Operations, we will help you integrate globally distributed processes and teams and enable high velocity growth.
Our BPO team brings more than a decade of experience across business functions and technology, combining data, process engineering and subject matter expertise, fueled by technology and innovation.
A PROCESS FIRST APPROACH
Integrating systems and applications
Go beyond cost reduction, increase business focus, and boost value of internal resources
Business Process Management
Adopting a process first approach, we map as-is processes, build to-be processes, and implement them.
Enterprise Systems Management
We implement new IT application systems or revamp existing systems to support the to-be process.
Robotic Process
Automation and AI
Automate and streamline repetitive, high volume, and manual business processes using bots to execute activities.
FULL SUITE OF BPO SERVICES
Financial Processes
Procure 2 Pay (PTP)
Our Procure-to-Pay BPO services span across accounts payable processes – scanning, invoice processing (PO / Non PO), handling vendor queries, master data management, travel and expense reports processing, and payments.
Record 2 Report (RTR)
Preparing and reporting overall accounts from processing transactions to the closing cycle and consolidation to reporting, reconciliation, and journal entries. Full financial reviews, controls, and compliance are digitally implemented.
Order 2 Cash (OTC)
Automate manual O2C processes and accelerate payment by managing orders, billing and collections for healthy cash flow. Services include receipt and invoicing automation, invoice delivery, and prepayment.
Non Financial Processes
Supply Chain Mgt.
Services include Master Data Management processes, design, planning and optimization of network, locations, routes, modes, order management and logistics management, and delivering insights across the value chain.
HR Operations
Manage taxes and payroll including employee salaries, benefits, and documentation. Handle recruitment activities and training of new hires. Take on HR delivery from benefits administration to compliance.
Sourcing & Procurement
Category management, strategic sourcing, spend analysis, and accounts payable, within procurement and between procurement, finance, SCM, other areas. Includes data management and AI-driven analytics.
Customer Service
Handle customer queries via email, chat, phone, social media, other channels, solving concerns through live chat, chatbots, co-browsing. Improve first contact resolution, reduce touchpoints, and boost CSAT scores.
End to End BPO Methodology
Structured approach to Service Delivery
Due Diligence
Establish transparency and trust from people, processes, and technology including compliance, risk management, internal controls, and technology maturity.
Transition
Translate solution into measured tasks that implement people, processes and technology to deliver operational services. Assess risk and manage change.
Stabilization
Execute each process as documented. Make revisions to documentation until it matches with reality. Establish cadence for sharing insights.
Scale and Transform
Ensure that processes can handle volume via automation. Uncover success gaps and combine efficiency with relevance for predictable growth.
dotSolved BPO Advantage
Transform Operations
Digitalize complex processes based on advanced technologies like AI and RPA to deliver guaranteed outcomes and improved metrics with step gains in efficiency.
Drive Innovation
Unlock innovation and value through business process reengineering that is aligned with priorities for improved efficiency, effectiveness, and experience.
Reimagine End-to-End Journey
Reimagine end-to-end processes through optimization, digitization, automation, with elimination of manual processes and work and instituting continuous-improvement.