Overview
Our client is a premier distributor of fine wines and spirits in the United States. Operating within a complex three-tier distribution model, the company manages both direct-to-consumer (DTC) and direct-to-retail (DTR) channels, along with consigned inventory, across multiple logistics partners. However, as business grew, their reliance on manual, disconnected systems created operational bottlenecks and hindered scalability. By implementing NetSuite, dotSolved eliminated manual, error-prone processes, improving efficiency and enabling seamless scalability.
Challenges
- Lack of Real-Time Inventory Tracking: Managing inventory across multiple third-party logistics (3PL) providers without real-time visibility led to inefficiencies and stock discrepancies.
- Fragmented Financial Processes: Disconnected systems for managing accounts receivable (AR) and accounts payable (AP) created reconciliation challenges and delayed financial reporting.
- Inconsistent Product and Customer Data: Absence of a standardized system resulted in data inconsistencies, affecting order accuracy and customer relationship management.
- Operational Complexity in a Three-Tier System: Balancing direct-to-consumer (DTC) and direct-to-retail (DTR) sales while managing consigned inventory added layers of complexity to business operations.
Solution
dotSolved implemented a tailored NetSuite Wholesale & Distribution Mid-Market Edition solution, designed to address their unique consignment model and multi-3PL logistics.
- NetSuite Consignment Inventory Model: Enabled seamless tracking of consigned goods without ownership transfer.
- 3PL Integration via Custom Records: Custom record structure to capture daily inventory updates from 3PLs via automated CSV uploads, ensuring real-time stock visibility.
- Optimized Order-to-Cash Process: Streamlined invoicing and revenue recognition for faster, more efficient financial operations.
- Automated Procure-to-Pay Workflow: Enhanced supplier transaction management by automating accounts payable (AP) processes, reducing manual effort.
- Centralized Product & Customer Data: Established a unified master data system to improve accuracy, efficiency, and consistency across operations.
Results
dotSolved’s NetSuite implementation enhanced business efficiency and reduced costs.
- Centralized, Real-Time Visibility: A single source of truth for inventory, orders, and financials.
- Automated 3PL Inventory Tracking: Eliminated manual data entry with daily CSV uploads into NetSuite.
- Scalable Consignment Model: Efficiently managed consigned inventory without ownership complexities.
- Future-Ready Infrastructure: The solution is adaptable to Pace’s expansion, including handling owned inventory and warehouses.
With a cloud-based ERP foundation, our client is now positioned to scale efficiently, reduce operational overhead, and enhance customer satisfaction, proving that the right technology partnership can transform even the most complex distribution challenges.
As a NetSuite Certified Alliance Partner and a recognized expert in the wine and spirits industry, dotSolved combines decades of industry experience, technical proficiency, and strategic insights to deliver tailored ERP solutions.
Whether you’re transitioning to NetSuite, upgrading your system, or seeking expert support for implementation and optimization, we empower your business to maximize automation, enhance efficiency, and drive sustainable growth. Let’s collaborate to streamline operations, unlock real-time insights, and drive long-term success.
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