About Our Client
A leading US-based online food delivery platform
Business Challenges
- Increased risk of errors due to reliance on manual calculations, potentially leading to financial discrepancies.
- Time-consuming process of downloading and organizing multiple account statements, balance sheets, and income statements
- Complex management of multiple entities, requiring attention to detail and coordination.
- Resource intensive process requiring dedicated staff and significant hours impacting productivity and efficiency
- Managing diverse data sources and files to prepare monthly Journal Entry reports, requiring tedious data validation and consolidation
- Potential negative impacts on Service Level Agreements (SLAs) and compliance from error prone manual processes and data management challenges.
Our Solution
- Implemented rule-based automated solution to streamline processes and minimize manual intervention.
- Built bots utilizing business-rule-based triggers ensuring efficient and timely execution of tasks.
- Implemented checklist validations and Quality Assurance processes to ensure business continuity, increase accuracy, and reduce human errors
- Established standard production operations procedures, including planned validation runs to confirm application connectivity and ensure smooth operations.
- Implemented end-to-end process automation utilizing an extensive system ecosystem, including NetSuite, Google Drive, Sigma, and Microsoft Office suite.
- Established real-time RPA notification framework to alert business users of process completion, ensuring visibility and transparency.
Value Delivered
- 550 annual hours of tangible savings per process function freeing up staff to focus on high value activities
- Achieved 100% Service Level Agreement (SLA) compliance, ensuring timely delivery of services and customer satisfaction.
- Reduced processing times resulting in increased capacity, quicker turnaround, and improved operational efficiencies.
- Error reduction and improved data accuracy, leading to less human intervention and rework.
- Decreased human dependency, mitigating risks associated with manual tasks and enhancing overall process resilience.
